Characteristics of a Successful Onboarding Program – Times Square Chronicles
You’ve probably read a lot of articles on how to set up a good onboarding program, but have you ever wondered what a successful onboarding program looks like? We’ve seen both good and bad onboarding programs, and here are some of the most common features we’ve seen in the best ones.
This position will be useful for you to lead an on-site onboarding program or a virtual onboarding program, using an employee onboarding LMS or any other HR technology. These characteristics can be used to analyze the current status of your onboarding program or can be viewed as a goal you intend to achieve with your program.
1. Familiarize new employees with the company culture
The whole point of having an onboarding program is to help them reduce their anxiety and feel comfortable in the new environment, but a lot of HR people forget this when designing a program.
What do we mean by culture anyway? These are the rules and values that are followed by every member of the organization. However, culture does not simply describe a company’s attitude; it also describes how employees communicate, cooperate and accomplish tasks in their workplace.
The smart way to convey your culture is not through big quotes painted on the wall but through your action. When supervisors follow these standards and values, other employees will too. Make sure managers who usually have the most contact with workers maintain good communication with new hires while embracing the company culture.
Establishing a company culture from day one can also help them feel like they belong in the group, which translates to a higher retention rate. Remember that the onboarding program is your chance to create space in the hearts of employees so that they will stay with you for a long time.
2. Effective training program
The second most important aspect of a good onboarding program is its formal training. An effective training program must be able to educate new employees, encourage engagement, and must also be a little entertaining. The training program should not seem like a burden to them, they should also enjoy it.
Lately, due to the pandemic, everyone has taken this training from home. Companies have started using the employee onboarding LMS to deliver formal training. These eLearning technologies bring a new change by creating demand for personalized and self-paced training.
In terms of online training, your program should be personalized, it should have succinct content with easy topic navigation, and it should also have a discussion forum to keep the program engaging.
Your training program should also include group assignments and other assessments. This gives you an idea of how well the learner understands new concepts. Evaluations also help the learner assess whether he is actually benefiting from the training or not. Assessments are also crucial for knowledge retention.
3. Social learning
If you think only a solid training program will do, think again. Have you heard of the 70-20-10 theory? Well, according to this theory, 70% of learning happens through overcoming difficult challenges, 20% through observation, and 10% with formal training.
Social learning is learning that takes place through experience and observation of other people.
Your onboarding program should help employees learn socially. You can do this by including group projects with managers so they can get hands-on experience of how they work. Such a project will initiate good communication. In addition, an experienced person can train new employees based on their experience and learnings, which formal training can never do.
If you’re using an LMS for training purposes, you can use community building and gamification features to encourage employee conversations.
You can also write an article on the company’s interaction platform about the successes of some of the highest ranks. There are many ways to do this. You’ll enjoy long-term social learning results.
4. Include the whole team
Many companies leave the onboarding work on their HR shoulders. Although it is part of their job, having key members of the organization and other managers join the onboarding is a sign of a successful onboarding program.
This can be a formal welcome from the CEO on the first day or constant support from managers, both of which are valuable for new hires. It makes them feel part of the team and that’s what you need from them too.
Clear professional expectations
It’s always best to keep everything transparent. Clearly communicate your expectations and your role. Many organizations fail to communicate this and leave their new hires unaware of the quality of work that is expected of them.
Onboarding is all about educating new employees and helping them bond with other employees. Having good communication is therefore the most important thing.
Understand that new employees are in a completely different and new environment. Talking directly to an existing employee might be difficult for them.
Encourage your employees to reach forward to start a conversation. An online system cannot replicate face-to-face communication, but it can still work wonders. Most LMSs have community building features and discussion forums. You can also have a video call. The best part is that you can connect with anyone on the team, unlike traditional onboarding programs where you’re limited to a few managers and instructors.
Collect feedback to take action
Each organization will submit a standard feedback form, but will not take action based on it. Create a simple feedback form that employees can fill out and submit without hassle. Also, when you take certain actions based on feedback, let them know. People like to see that they are heard.
Using an online system makes it easy to take feedback. You can regularly send easy feedback questions on the training platform. Alternatively, you can use analytics data provided by the LMS software to perform updates.
There is no fixed definition of a successful onboarding process. You need to determine what your employees prefer and design the program accordingly. These characteristics are mostly seen among the best onboarding programs. Your onboarding process may include all of these elements or perhaps just a few. In any case, these characteristics will imply that you are on the right track.