Khoros grows with AWS, joins the AWS ISV Accelerate Program and AWS Marketplace

Khoros, an award-winning leader in digital customer engagement software and services, announced an expanded collaboration with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate program and launching it on AWS Marketplace.

The AWS ISV Accelerate program is a co-selling program for organizations that provide software solutions that run on or integrate with AWS. The program helps Khoros support a broader set of customers and connect closely with the AWS sales organization. The Khoros platform is also now available on AWS Marketplace, a digital catalog that makes it easy for customers to find, test, buy, and deploy software that runs on AWS.

For Khoros, participation in the AWS ISV Accelerate program and AWS Marketplace strengthens its relationship with AWS, building on a recent announcement that Khoros’ digital contact center solution works with Amazon Connect. AWS-based Khoros seamlessly combines all three contact center communication modes (voice, synchronous chat, and asynchronous messaging) into a unified desktop for consistent customer and agent experiences.

Khoros’ digital contact center solution works with Amazon Connect combining digital and voice solutions in a single interface. By supporting AWS services including Amazon Connect, Amazon Lex, Amazon Translate, and Amazon Transcribe, Khoros delivers a true omnichannel experience. This solution enables agents and contact center managers to deliver exceptional customer experiences across messaging, social media, email and voice in a unified experience. Plus, it helps them transcribe voice to text, make agile changes to interactive voice response (IVR) automation, and manage incoming and outgoing calls, all within the Khoros platform.

Members of the AWS ISV Accelerate Program are held to the highest industry standards and must undergo a comprehensive assessment to be accepted into the program. Khoros participated in a thorough architecture and security review to ensure the quality and design of its solutions. Proof of client excellence was also reviewed to validate the successes Khoros clients have achieved in industry verticals.

“We are excited to expand our relationship with AWS and bring our platform to even more companies around the world. Customers demand tailored, personalized engagement with brands, and we have the technology that enables brands to do just that and more. Leveraging AI and our intuitively elegant agent experience, our platform leverages every customer interaction so agents can build trust and drive satisfaction and retention,” said Chris Tranquill, CEO of Khoros.

Khoros is unique in the industry by combining its omnichannel expertise with 20 years of digital innovation, valuable Voice of Customer (VoC) insights, award-winning outbound marketing capabilities, and enterprise-grade communities software, all powered by its patent pending database powered by data. With Khoros, contact centers can improve their customer experience (CX), increase agent efficiency, and reduce traditional contact center costs.

About Khoros

Khoros’ award-winning customer engagement platform helps more than 2,000 global brands, including one-third of Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects all facets of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our best-in-class services, the Khoros platform enables brands to connect with customers throughout their digital journey.

Khoros powers over 500 million daily digital interactions and leverages AI to turn those interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the best places to work nationally and locally in our 11 offices around the world.

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Ryan H. Bowman