UserTesting Joins Zoom ISV ​​Partner Program | national company


UserTesting (NYSE: USER), a leader in video-based human vision, today announced a partnership with Zoom Video Communications, Inc. under the Zoom ISV ​​Partner Program. Live Conversation, a feature of the UserTesting ® Human Insight platform, integrates Zoom video to give businesses the ability to speak with customers live, in real time. Access to live moderated conversations allows businesses to learn first-hand how their customers are feeling, reacting and reacting to new product, messaging, app, brand or service updates, remotely , wherever they are.

The platform creates insights from interviews with recorded Zoom audio transcripts that are run through UserTesting’s machine learning capabilities, providing businesses with valuable customer insights. During the month of September 2022, for the live chat feature alone, UserTesting hosted nearly 10,000 customer interviews, where contributors shared their thoughts and experiences on a wide range of topics. Incorporating human insights into an organization’s operations gives them a direct perspective of their customers, which helps them develop a common understanding of their target audience. First-party insights, powered by UserTesting, bring better operational alignment and ensure decisions that impact the customer are validated.

“Live conversation is a strong aspect of the UserTesting platform, it expands the ways businesses can hear what their customers are feeling and why. Integrating Zoom’s robust video functionality into Live Conversation helps us meet the growing demands of our customers to ensure they can easily and reliably connect with the right audiences for insights that help businesses grow,” said Mona Sabet, director of corporate strategy at UserTesting. “This partnership with Zoom extends features and functionality for customers to ensure they can provide the best possible experiences for their customers.”

“Clear, concise and accurate communications are essential for all businesses. Zoom helps businesses achieve unparalleled communications when they need it most,” said Steven Li, Head of ISV at Zoom. “Zoom’s integration into the UserTesting platform illustrates the value of using Zoom and UserTesting together to deliver unparalleled customer communications.”

As a video experience testing platform, UserTesting enables organizations to see and hear the experiences of real people as they interact with products, designs, applications, prototypes, and brands. The UserTesting Human Insight platform generates video-based customer experience (CxN) stories that enable businesses to access diverse customer perspectives and a vivid, first-person understanding of any experience, whether physical or digital, so they can meet the needs of customers today. , and tomorrow.

About User Testing

UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight platform leverages our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users are saying, see what they want to say and understand what it really is to be a customer. Unlike approaches that track user behavior and then try to infer what that behavior means, UserTesting reduces guesswork and brings customer experience data to life with human insight. UserTesting has over 2,500 clients, including more than half of the world’s 100 most valuable brands according to Forbes. UserTesting is headquartered in San Francisco, California. To learn more, visit

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CONTACT: UserTesting, Inc.

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SOURCE: User tests

Copyright BusinessWire 2022.

PUBLISHED: 08/11/2022 09:00/DISC: 08/11/2022 09:02

Copyright BusinessWire 2022.

Ryan H. Bowman